Category Archives: TSB

Ford Technical Service Bullion

TSB 13-06-27 (Inoperative Instrument Panel Cluster(IPC))

Instrument Panel Cluster (IPC) Inoperative at start-up – Built on or before 2/6/2013

Ford: 2013-2013 Focus

ISSUE:
Some 2012-2013 Focus vehicles built on or before 2/6/2013 may exhibit an inoperative IPC on vehicle start-up

ACTION:
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE:
1. Connect the vehicle to a battery charger:
2. Connect Integrated Diagnostic System (IDS) and ensure the USB connection is secure.
a. Any Interruption during the reprogramming event will result in being forced to repeat procedure.
3. Is the vehicle currently exhibiting an inoperative IPC?
a Yes – restore IPC to normal operation by removing fuse number 69 from the body control module for one (1) minute and then reinstall fuse. Refer to Wiring Diagram, Section 11-1, page 3.
b. No -Proceed to Step 4.
4. Reprogram the IPC to the latest calibration using IDS release 85.02 and higher. Calibration files may also be obtained at www.motorcraft.com

WARRANTY STATUS:
Eligible Under Provisions of NEw Vehicle Limited Warranty Coverage And Emissions Warranty COverage
IMPORTANT: Warranty/ESP coverage limits/policies/prior to approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.


Operation: Description: Time:
130627A 2012-2013 Focus: Restore IPC Operation if Necessary and reprogram the IPC (Do Not Use With Any Other Labor Operations) .4 Hrs

DEALER CODING:

Basic Part No. Condition COde:
10849 42

TSB 13-06-10 (bang noise under hard shift)

BANG NOISE HEARD AND/OR BUMP FELT FROM
FRONT OF VEHICLE DURING A QUICK 1-2 AND/OR
2-3 SHIFT—UNDER MODERATE TO AGGRESSIVE ACCELERATION TSB 13-6-10

FORD:
2013 Focus

ISSUE
Some 2013 Focus ST vehicles may exhibit a bang noise and/or bump felt from front of vehicle during a quick 1-2 and/or 2-3 shift under moderate to aggressive acceleration.

ACTION
Perform the Service Procedure steps to correct the condition.

SERVICE PROCEDURE
1. Raise the vehicle on a hoist. Refer to Workshop Manual (WSM), Section 100-02.
2. Remove the lower air deflector by removing the three (3) fasteners. (Figure 1)
3. Remove the engine compartment splash shield by removing the eight (8) fasteners. (Figure 1)
4. Lower the vehicle.
tsb1
5. Remove battery and battery tray. Refer to WSM, Section 414-01.
6. Position hydraulic floor jack with a wood block under transmission and raise only enough to support weight of transmission.
a. Do not attempt to lift the transmission or
damage will occur. Figure 1 – Article 13-6-10
7. Remove battery tray reinforcement by removing the four (4) fasteners. (Figure 2)
tsb2_3
8. Securing the transmission support insulator and remove the insulator.
Remove and discard the center fastener
9.Install revised service transmission support
insulator and torque new center fastener to 148
N•m (109 lb-ft).
10. Replace the clutch slave cylinder hydraulic tube
with revised service part. (Figure 3 – Item 12)
11. Bleed the clutch system. Refer to WSM,
Section 308-02, general procedures, 6 speed manual transmissions.
12. Remove floor jack.
13. Install battery tray reinforcement with the four (4) fasteners and torque to 48 N•m (35 lb-ft). (Figure 2)
14. Install battery and battery tray, refer to WSM, Section 414-01.
15. Replace engine mount with revised service part. Refer to WSM, Section 303-01B
16. Replace roll restrictor with revised service part. Refer to WSM, Section 308-03.
a. When installing the engine compartment splash shield and lower air deflector, do not over tighten the fasteners or threads may be damaged.

Part Number: Part Name:
CM5Z-6068-A Roll Restrictor
DV6Z-7A512-B Clutch Line PTL
DV6Z-6038-B Engine Mount
DV6Z-6068-A Transmission Mount
W500361-S442 Bolt – Transmission Mount
W716238-S442 Bolt – Roll Restrictor
PM-20 Motorcraft DOT 4 LV High
Performance Motor Vehicle Brake Fluid

WARRANTY STATUS: Eligible Under Provisions Of
New Vehicle Limited
Warranty Coverage
Warranty/ESP coverage
limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Operation: Description: Time:
130610A 2013 Focus ST 2.0L GTDI:
Replace Mounts And
Clutch Hydraulic Cylinder
Tube Following The
Service Procedure (Do Not
Use With Any Other Labor
Operations)
1.8 Hrs

DEALER CODING
CONDITION
BASIC PART NO. CODE
6068 42
PAGE 3

TSB 13-08-02 (MYFordTouch)

MYFORD TOUCH/MYLINCOLN TOUCH-NAVIGATION/VOICE RECOGNITION/CALL SOUND QUALITY/PHONE PAIRING/CLOCK/MEDIA/WIFI PASS CODE AND/OR SYSTEM PERFORMANCE

Publication Date: August 5, 2013

FORD:
2012-2014 Focus
2013 C-MAX
2013-2014 Fusion, Taurus
2014 Fiesta
2011-2013 Edge
2011-2014 Explorer
2013 F-150
2013-2014 Escape, F-250, F-350, F-450, Flex
LINCOLN:
2013-2014 MKS, MKZ
2011-2013 MKX
2013-2014 MKT

ISSUE:
Some vehicles equipped with MyFord Touch/MyLincoln Touch may exhibit concerns with navigation, voice recognition, call sound quality, phone pairing, clock, media, WiFi pass code entry, and/or system performance.

ACTION:
Follow the Service Procedure steps to perform software update.

SERVICE PROCEDURE
Run OASIS using the Vehicle Identification Number (VIN). 2011-2013 vehicles with FSA 11A01, 12A04, or 13A01 open must be completed before this TSB can be performed. Performing this TSB on vehicles with these FSA’s open will result in undesired system performance issues.
The software update is also directly available to the customer by going to support.ford.com & support.lincoln.com web sites.
Software Download Procedure

This TSB will update the Consumer Interface Processor (CIP) to the latest (BD)/(13171) suffix level/software version V3.6. The software requires a one-time software download onto a USB flash drive. The software may be loaded on one or multiple USB flash drives. The USB flash drive(s) can then be used to update multiple vehicles following the Vehicle Software Install procedure.
Minimum 2 gigabyte (GB) USB flash drive is required. USB flash drives previously provided for FSA’s 11A02 and 11A03 are preferred for compatibility. Be sure to identify USB flash drives so the software level contained on the drive is known. This procedure will clear any saved data stored on the USB flash drive. Save any important data stored on the USB flash drive to another location prior to starting this procedure.
If you previously performed this TSB on a different vehicle and already have a USB flash drive loaded with this software update, proceed directly to the section for Vehicle Software Install.
Format USB flash drive:
Insert USB flash drive into computer.
From Windows start button or desktop select “My Computer”.
Right click on the “USB drive/temporary disk”.
Select “Format”.
Under File System select “FAT32”.
Under Allocation Unit Size select “Default allocation size”.
Under Format Options select “Quick Format”.
Select “start” to reformat.
Select “OK”, for pop-up warning, “Reformatting will erase all data stored on this disk”.
Close open pop-up windows once complete.
Click on the link provided to download the software update. A hard wired internet connection is recommended. A download pop-up will appear with selections to run, save, or cancel. V3.6/13171
Select “Save”.
A “Save-As” pop-up window will appear with a file named “Gen2v361build13171serviceNARev1.exe”. Choose a folder on your computer to save the file temporarily.
Select “Save”.
When the download complete pop-up appears select “Open folder”.
A file named “Gen2v361build13171serviceNARev1.exe” will be highlighted. Double click on the file.
A download warning may appear, if so, agree to continue by choosing “yes”, “Ok”, or “run”.
An extract pop-up window will appear. The extract destination to the USB flash drive will need to be selected. To browse for the USB flash drive, select the “button with three dots” located to the right of the pop-up.
Scroll down and select “computer”.
Select the “USB drive/removable disk”. USB flash drives previously provided for FSA 11A02 and 11A03 will be titled “SYNC”.
Select “Extract”.
Confirm USB flash drive contents. Select the USB flash drive located under My Computer. A folder named “SyncMyRide” and two files (autoinstall.lst and DONTINDX.msa) will be present on the USB flash drive; it’s now ready for the Vehicle Software Install procedure.
Vehicle Software Install

This installation procedure may take up to 30 minutes.
Remove any connected devices from the vehicle.
Start engine. Engine must be running so the battery saver mode will not activate while performing this procedure.
Place automatic transmission gear selector in “Park”. Manual transmission in neutral. Apply park brake on all vehicles.
For vehicles equipped with Automatic Engine Idle Shutdown (AEIS), this feature must be disabled through the left hand instrument cluster display to have uninterrupted reprogramming. Does the vehicle have AEIS?
No – Proceed to step 6.
Yes – Perform the following.
Select “Settings”
Select “Vehicle”
Locate the “Auto Engine Off” setting and select “Off”
Allow the system to boot up and the home screen to appear on the Front Display Interface Module (FDIM).
Install the USB flash drive into one of the vehicle’s media hub USB ports. Refer to Workshop Manual (WSM), Section 415-00. The reprogramming procedure will start automatically.
The installation procedure may cause the system to reboot several times and/or cause the screen to go dark/blank for a period of time. This is normal. The USB flash drive must remain installed at all times during programming.
When programming is complete “Installation Complete” will appear on the screen. Press “Ok” and remove the USB flash drive from the USB port.

WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

OPERATION DESCRIPTION TIME 130802A Perform Reprogramming Of The APIM Using The USB Flash Drive (Do Not Use With Any Other Labor Operations) 0.3 DEALER CODING

BASIC PART NO. CONDITION CODE 14D212 04
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supercede this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
Copyright © 2013 Ford Motor Company

TSB 13-05-11 (cracking/crunching sound)

Crunching Or Creaking-Type Noise From Front of Vehicle -Low Speed Turns and Bumps

Ford:
2013-2013 Focus
2013 Escape

This article supersedes TSB 13-3-2 to update the Service Tabor Time Standards and Part List.

ISSUE
Some 2012-2013 FOcus vehicles built on or before 10/22/2012 and 2013 Escape vehicles built on or before 12/3/12 may exhibit a crunching or creaking-type noise from the front suspension on low speed turns and over bumps.

ACTION
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE
1. Attach Rotunda Wireless Chassis Ears (JSP97202) or quirvalent to each front spring near the top of the spring.
2. Road test vehicle by making right and left runs at low speed in an uneven parking lot attempting to duplicate the concern.
a. If the noise cannot be duplicated this article does not apply. Refer to Workshop Manual (WSM). Section 100-04 for normal diagnostics.
b. If the noise is duplicated, proceed to Step 3.
3. Replace the strut bearing on the side generating the noise only. Refer to WSM, Section 204-01.

Part Number: Part Name:
DV6Z-1898-A Strut Bearing
W715490-5442 Knuckle Bolt
W700212-5442 Strut Top Nut


Warranty Status:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage, Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Operation Description Time
130511A 2012-2013 Focus: Replace The Strut Bearing,
One(1) Side(Can Be Claimed WIth Operation C
In This Article) (Do Not Use WIth Any Labor
Operations Outside Of This Article)
1.4 Hrs.
130511A 2013 Escape: Replace The Strut Bearing,
One(1) Side(Can Be Claimed WIth Operation C
In This Article) (Do Not Use WIth Any Labor
Operations Outside Of This Article)
1.7 Hrs.
130511B 2013 Escape: Replace The Strut Bearing,
Both(2) Sides(Can Be Claimed WIth Operation C
In This Article) (Do Not Use WIth Any Labor
Operations Outside Of This Article)
2.3 Hrs.
130511B 2012-2013 Focus: Replace The Strut Bearing,
Both(2) Sides(Can Be Claimed WIth Operation C
In This Article) (Do Not Use WIth Any Labor
Operations Outside Of This Article)
2.0 Hrs.

TSB 13-9-7 (wiring harness)

DRIVEABILITY CONCERNS WITH DIAGNOSTIC TROUBLE CODE (DTC) P0106 OR P0236

Publication Date: September 6, 2013

FORD: 2013-2014 Focus
ISSUE:

Some 2013-2014 Focus ST vehicles may exhibit difficult to start, runs rough, crank-no start, lack of power, loss of idle RPM or hesitation concerns with DTC P0106 and/or P0236. These conditions may be caused by a wiring concern in signal return splices.

ACTION:

Follow the Service Procedure Steps to correct the condition.

SERVICE PROCEDURE

Using Integrated Diagnostic System (IDS), check for DTCs.
Does the vehicle exhibit a drivability concern with DTC P0106 or P0236?
Yes – proceed to Step 3.
No – this article does not apply. Refer to the Powertrain Control/Emissions Diagnosis (PC/ED) Manual for normal diagnosis.

Replace signal return splice with 0.75 mm (18 AWG) wire using the crimp method. Affected splice numbers are S132 and S133. Refer to Wiring Diagram, Section 5-1.
Remove the engine appearance cover.
Remove the air cleaner tube from the housing.
Disconnect the tube for the engine sound symposer at the intake manifold.
Position and secure the upper radiator hose aside using mechanics wire or equivalent.
To increase access to the wire harness release the support clip from harness to coolant inlet valve hose.
Remove enough harness wrap to locate and replace splices.
Backfill the crimp with solder before sealing repair with heat shrink tube.
After wire repair, reverse the removal procedure.

Obtain Part Locally
Description
5″ – 0.75 mm wire (18 AWG)

PART NUMBER PART NAME
3U2Z-14A088-BA Terminal Kit