Tag Archives: Suspension

TSB 13-05-11 (cracking/crunching sound)

Crunching Or Creaking-Type Noise From Front of Vehicle -Low Speed Turns and Bumps

Ford:
2013-2013 Focus
2013 Escape

This article supersedes TSB 13-3-2 to update the Service Tabor Time Standards and Part List.

ISSUE
Some 2012-2013 FOcus vehicles built on or before 10/22/2012 and 2013 Escape vehicles built on or before 12/3/12 may exhibit a crunching or creaking-type noise from the front suspension on low speed turns and over bumps.

ACTION
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE
1. Attach Rotunda Wireless Chassis Ears (JSP97202) or quirvalent to each front spring near the top of the spring.
2. Road test vehicle by making right and left runs at low speed in an uneven parking lot attempting to duplicate the concern.
a. If the noise cannot be duplicated this article does not apply. Refer to Workshop Manual (WSM). Section 100-04 for normal diagnostics.
b. If the noise is duplicated, proceed to Step 3.
3. Replace the strut bearing on the side generating the noise only. Refer to WSM, Section 204-01.

Part Number: Part Name:
DV6Z-1898-A Strut Bearing
W715490-5442 Knuckle Bolt
W700212-5442 Strut Top Nut


Warranty Status:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage, Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Operation Description Time
130511A 2012-2013 Focus: Replace The Strut Bearing,
One(1) Side(Can Be Claimed WIth Operation C
In This Article) (Do Not Use WIth Any Labor
Operations Outside Of This Article)
1.4 Hrs.
130511A 2013 Escape: Replace The Strut Bearing,
One(1) Side(Can Be Claimed WIth Operation C
In This Article) (Do Not Use WIth Any Labor
Operations Outside Of This Article)
1.7 Hrs.
130511B 2013 Escape: Replace The Strut Bearing,
Both(2) Sides(Can Be Claimed WIth Operation C
In This Article) (Do Not Use WIth Any Labor
Operations Outside Of This Article)
2.3 Hrs.
130511B 2012-2013 Focus: Replace The Strut Bearing,
Both(2) Sides(Can Be Claimed WIth Operation C
In This Article) (Do Not Use WIth Any Labor
Operations Outside Of This Article)
2.0 Hrs.